Kontaktinformationen
HOKA Contact Information
Welcome to our store!
We are committed to providing European consumers with authentic HOKA products and professional, reliable customer service. Whether you need pre-purchase consultation, order processing, logistics, or after-sales assistance, we are happy to support you.
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Customer Service
Customer Service Email:
[RobYamamoto788@gmail.com]
Customer Service Hours (CET):
Monday to Friday
09:00 – 18:00
Closed on weekends and European public holidays.
We usually reply to your emails within 24 hours (working days).
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We can provide you with the following services:
Our customer service team can assist you with the following issues:
* Product inquiries
* Size recommendations
* Order placement guidance
* Order tracking
* Delivery tracking
* Returns and refunds
* Handling product quality issues
* After-sales service support
Other shopping-related issues
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Authenticity Guaranteed
All HOKA products sold in our store are authentic.
As an authorized brand partner, we maintain long-term and stable cooperation with our authorized partners and obtain more competitive procurement prices through large-scale purchasing and a stable supply chain. Therefore, we can offer European consumers more favorable prices while ensuring product quality and authentic sources.
We always adhere to:
* Authenticity Guaranteed
* Reliable Quality
* Transparent Pricing
* Safe Shopping
* Excellent After-Sales Service
So that every customer can shop with confidence.
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Delivery Services
We offer delivery services to many countries and regions in Europe, including but not limited to:
* Germany
* Austria
* France
* Italy
* Spain
* Portugal
* Netherlands
* Belgium
* Luxembourg
* Ireland
* Poland
* Czech Republic
* Slovakia
* Hungary
* Estonia
* Latvia
* Lithuania
* Sweden
* Finland
* Denmark
* Croatia
* Slovenia
Free shipping on orders over €80 (subject to the latest website promotions).
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After-Sales Service
If you need assistance after receiving your goods, please contact us promptly.
We can provide you with:
* Return requests
* Refund inquiries
* Handling product quality issues
* Size exchange inquiries
* Handling delivery exceptions
* After-sales support
We will provide you with timely and professional solutions based on the actual situation.
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Please Provide When Contacting Us
To help us process your issue more quickly, please include the following information in your email:
* Order Number
* Recipient's Name
* Contact Email
* Product Name or Model
* Problem Description
* Product or Packaging Photo (if applicable)
Complete information will help us process your request more efficiently.
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Our Service Commitment
We are committed to providing European consumers with a safe, convenient, and reliable shopping experience, always putting our customers first.
Our commitment includes:
* Rapid response to customer inquiries;
* Providing accurate and transparent product information;
* Selling genuine HOKA products;
* Offering competitive prices;
* Comprehensive pre-sales and after-sales service;
* Respecting and protecting consumers' legal rights.