Versand
HOKA Logistics Policy (Europe)
Thank you for choosing our store.
We are committed to providing fast, safe, and reliable delivery services to European consumers. Please carefully read the following logistics policy before placing your order to understand order processing, delivery time, shipping costs, and related instructions.
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I. Delivery Area
We currently offer delivery services to many countries and regions in Europe, including but not limited to:
* Germany
* Austria
* France
* Italy
* Spain
* Portugal
* Netherlands
* Belgium
* Luxembourg
* Ireland
* Poland
* Czech Republic
* Slovakia
* Hungary
* Romania
* Bulgaria
* Croatia
* Slovenia
* Estonia
* Latvia
* Lithuania
* Finland
* Sweden
* Denmark
If delivery to your country is not currently available, please contact customer service to confirm whether shipment can be arranged.
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II. Order Processing Time
Under Normal Circumstances:
* Orders will be processed and shipped within 1–3 business days after payment confirmation.
* Orders received on weekends and European public holidays will begin processing on the next business day.
During major promotional events, holidays, or periods of high order volume, processing time may be extended. We will notify you promptly.
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III. Estimated Delivery Time
Delivery times may vary by country and region, and are estimated as follows:
| Delivery Region | Estimated Delivery Time |
| ---- | --------- |
| Germany | 3–7 business days |
| Austria | 3–7 business days |
| France | 3–7 business days |
| Netherlands | 3–7 business days |
| Belgium | 3–7 business days |
| Luxembourg | 3–7 business days |
| Spain | 4–8 business days |
| Portugal | 4–8 business days |
| Italy | 4–8 business days |
| Nordic Countries | 5–10 business days |
| Eastern European Countries | 5–10 business days |
The above times are for reference only. Actual delivery times may be affected by logistics companies, weather, customs inspections, or other unforeseen circumstances.
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IV. Shipping Policy
To provide customers with a more favorable shopping experience, we offer the following shipping policy:
* Free shipping on orders over €100.
* Orders that do not meet the free shipping requirements will be charged shipping fees as shown on the checkout page.
If the website holds a limited-time free shipping promotion, the information published on the promotion page shall prevail.
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V. Logistics Partners
We will select appropriate logistics partners for delivery based on different countries and regions, including but not limited to:
* DHL
* UPS
* DPD
* GLS
* FedEx
* TNT
* Local partner courier companies
The actual carrier may vary depending on the delivery area and transportation arrangements.
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VI. Logistics Tracking
After your order is shipped, we will send you a logistics notification via email, including:
* Logistics company name;
* Tracking number;
* Tracking method (if applicable).
You can track your package's shipping status at any time using the tracking information.
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VII. Receiving Instructions
Please ensure that the receiving information you provide is accurate, including:
* Recipient's Name;
* Contact Number;
* Delivery Address;
* Postal Code;
* Country or Region.
Delivery failure, return, or delay due to incorrect address, unreachable contact information, or incomplete information may incur additional costs borne by the customer.
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VIII. Signing for Delivery Suggestions
Upon receiving the goods, please promptly check:
* Outer packaging for damage;
* Quantity of goods for accuracy;
* Items for any damage during transportation.
If any abnormalities are found, please take photos for record-keeping and contact us as soon as possible. We will assist you in resolving the issue appropriately.
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IX. Logistics Delays
The following situations may lead to extended delivery times:
* Severe weather;
* European public holidays;
* Customs inspection;
* International shipping restrictions;
* Peak shipping season;
* Force majeure events.
We will actively assist you in tracking the logistics progress, but please understand any reasonable delays caused by the logistics carrier.
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X. Order Modification and Cancellation
If your order has not yet been shipped, you can contact us to:
* Modify the shipping address;
* Modify your contact information;
* Modify the recipient information (if applicable);
* Cancel the order.
Once an order enters the shipping process, it is generally not possible to modify shipping information or cancel the order.
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XI. Product Authenticity Guarantee and Price Explanation
All HOKA products sold in this store are genuine.
As an authorized brand partner, we have established long-term and stable cooperative relationships with authorized partners. Through large-scale purchasing and a stable supply chain, we obtain more competitive procurement prices. Therefore, we are able to offer European consumers more favorable sales prices while ensuring product quality and genuine sourcing.
Our preferential prices will not affect product quality, delivery service, or after-sales guarantee. Please feel free to purchase.
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12. Contact Us
If you have any questions about logistics, delivery, or your order, please contact us:
Customer Service Email:
[RobYamamoto788@gmail.com]
Customer Service Hours (CET):
Monday to Friday
09:00 – 18:00
We will reply to your email within 24 hours (working days) after receiving it and assist you with your issues as soon as possible.
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