Privacy policy

HOKA Privacy Policy (Europe)

Welcome to our store.

We value your privacy and are committed to protecting your personal information in accordance with the EU General Data Protection Regulation (GDPR) and related laws and regulations. This Privacy Policy explains how we collect, use, store, and protect your personal data.

By using this website, you indicate that you have read and agree to this Privacy Policy.

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I. What Information We Collect

To provide you with goods and services, we may collect the following information:

1. Information You Voluntarily Provide

Including but not limited to:

* Name
* Shipping Address
* Billing Address
* Email Address
* Contact Number
* Order Information
* Payment Method (Complete bank card information is not saved)
* Customer Service Communication Records

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2. Automatically Collected Information

When you visit the website, we may automatically collect:

* IP Address
* Browser Type
* Operating System
* Visit Time
* Pages Viewed
* Click Records
* Cookie Information
* Device Information

This information is used to improve website performance and the shopping experience.

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II. How We Use Your Information

Your personal information may be used for the following purposes:

* Processing orders;

* Arranging shipments;

* Providing after-sales service;

* Responding to customer inquiries;

* Identity verification;

* Preventing fraud;

* Optimizing website experience;

* Providing order notifications;

* Fulfilling legal obligations;

* Sending promotional or new product information with your consent.

We will not use your personal information for purposes unrelated to the above without your consent.

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III. Use of Cookies

To improve the website experience, we may use cookie technology, including:

* Saving shopping cart contents;

* Recording login status;

* Website analytics;

* Personalized content display;

* Improving website performance.

You can disable cookies in your browser settings, but some functions may not work properly.

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IV. Information Sharing

We will not sell, rent, or trade your personal information.

We may disclose necessary information to third parties only in the following circumstances:

Logistics Service Providers

To facilitate goods delivery.

Payment Service Providers

To facilitate payment processing.

Technology Service Providers

To facilitate website hosting, data storage, and system maintenance.

Legal Requirements

As required by laws and regulations or when requested by government authorities.

All partners may only use your information to the extent necessary to complete the service.

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V. Data Security

We take reasonable technical and administrative measures to protect your personal data, including:

* SSL encrypted transmission;

* Secure server storage;

* Restricted data access permissions;

* Regular security checks;

* Prevention of unauthorized access, modification, or disclosure.

However, internet data transmission cannot be guaranteed to be absolutely secure, and we will continuously improve security measures to reduce risks.

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VI. Data Retention Period

We retain your personal information only for the period necessary to achieve the purposes described in this policy.

Orders and related records may be retained for a certain period in accordance with European laws and tax requirements, after which they will be deleted or anonymized.

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VII. Your Rights (GDPR)

Under the EU General Data Protection Regulation (GDPR), you have the following rights:

* To access your personal information;

* To correct inaccurate information;

* To delete your personal information (to the extent permitted by law);

* To restrict data processing;

* Data portability;

* To object to certain data processing activities;

* To withdraw previously granted consent (without affecting the legality of the processing prior to withdrawal);

* To file a complaint with the relevant data protection regulatory authority.

To exercise the above rights, please contact us using the contact information below.

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VIII. Third-Party Services

This website may use third-party services, including but not limited to:

* Payment platforms;

* Logistics services;

* Website analytics tools;

* Customer service tools.

These third parties have their own privacy policies, and we recommend that you review these policies to understand their data processing practices.

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IX. Privacy of Minors

This website is intended for general consumers and does not primarily serve minors.

If we discover that personal information of a minor has been mistakenly collected, we will delete the relevant data as soon as possible after confirmation. ---

X. Privacy Policy Updates

We may update this Privacy Policy in accordance with laws, regulations, or business adjustments.

The latest version will be published on this website and will take effect from the date of publication.

We recommend that you check this page regularly to stay updated.

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XI. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please feel free to contact us.

Customer Service Email:

[RobYamamoto788@gmail.com]

Customer Service Hours (CET):

Monday to Friday

09:00 – 18:00