Terms of service
HOKA Terms of Service (Europe)
Welcome to our store.
These Terms of Service apply to all your actions while browsing, registering, purchasing goods, and using related services on this website. By using this website, you acknowledge that you have read, understood, and agree to abide by these Terms of Service. If you do not agree to these terms, please stop using this website.
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Article 1 Website Description
This website provides European consumers with online sales of authentic HOKA products and related customer service.
We maintain long-term and stable partnerships with authorized brand partners, sourcing goods through a legitimate supply chain to provide consumers with a reliable and competitively priced shopping experience.
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Article 2 User Qualifications
By using this website, you confirm that you:
* Are at least 18 years old, or have obtained authorization from your legal guardian;
* Provide true, accurate, and complete personal information;
* Will not use this website for any illegal activities;
* Comply with the relevant laws and regulations of your country and the European Union.
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Article 3 Product Information
We strive to ensure the accuracy of product information on the website, including:
* Product Images
* Product Description
* Size Information
* Inventory Status
* Price
Due to differences in display effects across different devices, the color of the product may slightly differ from the actual item.
In the event of obvious price errors, inventory errors, or system malfunctions, we reserve the right to cancel the order and will promptly notify the customer.
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Article 4 Product Prices
All prices on the website are as displayed on the page.
Unless otherwise specified, product prices may or may not include applicable taxes and fees; the specific details will be displayed on the checkout page.
We reserve the right to adjust product prices at any time based on market conditions, but this will not affect the transaction price of confirmed orders.
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Article 5 Order Confirmation
After submitting your order, you will receive an order confirmation email.
The order confirmation email only indicates that we have received your order request and does not mean that the order has been completed.
Your order will be officially confirmed upon fulfillment of the following conditions:
* Sufficient stock available;
* Successful payment (applicable to online payment orders);
* We have completed order review.
If an order cannot be completed due to insufficient stock, payment failure, incorrect information, or other force majeure events, we reserve the right to cancel the order and will notify you promptly.
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Article 6 Payment Methods
We support the payment methods offered on the website, including but not limited to:
* Credit Card
* Debit Card
* PayPal
* Apple Pay
* Google Pay
* Shop Pay
* Other locally supported payment methods
The actual payment methods available are subject to the information displayed on the checkout page.
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Article 7 Delivery Service
We provide delivery services to several European countries.
After your order is shipped, we will send you tracking information via email.
Delivery time may be affected by the following factors:
* Holidays;
* Weather conditions;
* Customs inspection;
* Logistics company arrangements;
* Force majeure events.
Please refer to the "Logistics Policy" for detailed delivery policies.
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Article 8 Returns and Refunds
Consumers have the right to return goods in accordance with EU law.
For returns or refunds, please refer to the "Returns and Refunds Policy".
We will actively assist customers with after-sales service for product quality issues.
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Article 9 Intellectual Property
The following content on this website is protected by intellectual property rights:
* Page design;
* Website layout;
* Images (except those legally authorized);
* Text content;
* Icons;
* Videos;
* Trademarks;
* Other original content.
Unauthorized reproduction, reprinting, modification, dissemination, or use for commercial purposes is prohibited.
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Article 10 User Conduct Guidelines
Users shall not:
* Post illegal content;
* Maliciously attack the website;
* Steal website data;
* Interfere with the normal operation of the website;
* Engage in fraudulent activities;
* Impersonate others;
* Use the website for any illegal activities.
Violation of the above provisions will result in the suspension or termination of related services and legal action. ---
Article 11 Disclaimer
To the extent permitted by law, we are not liable for the following:
* Website inaccessibility due to internet outages;
* Delays caused by third-party logistics;
* Force majeure events (including natural disasters, war, government restrictions, etc.);
* Delivery failures due to incorrect information provided by the user;
* Losses caused by the user's personal reasons.
These Terms do not affect the legal rights enjoyed by consumers under the law.
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Article 12 Privacy Protection
We highly value the protection of users' personal information.
Your personal data will be collected, stored, and processed in accordance with the Privacy Policy and comply with the EU General Data Protection Regulation (GDPR) and related laws and regulations.
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Article 13 Amendments
We reserve the right to amend these Terms of Service in accordance with laws and regulations or business development needs.
The amended version will be published on this website and will take effect from the date of publication.
We recommend that you check the latest version regularly.
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Article 14 Applicable Law
These Terms of Service are governed by the laws applicable in the consumer's location and relevant EU consumer protection regulations. In the event of a dispute, we encourage both parties to first attempt to resolve it amicably through negotiation. If negotiation fails, the dispute may be submitted to a court with jurisdiction or a relevant dispute resolution institution for handling in accordance with the law.
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Article 15 Contact Us
If you have any questions about these Terms of Service or your order, please feel free to contact us.
Customer Service Email:
[RobYamamoto788@gmail.com]
Customer Service Hours (CET):
Monday to Friday
09:00 – 18:00
We will usually reply to your email within 24 hours (working days) and assist you in resolving any related issues as soon as possible.